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FAQ's

General Information
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Technical Issues

General Information

Which browser is best to use?
The Play & Learn Web pages are best viewed using Netscape 4.0 or above or Microsoft Internet Explorer 4.0 or above. However, the Play & Learn site does take advantage of new technologies available in the more recent versions of the above browsers. We suggest you download the latest of either of these browsers at the Netscape site or the Microsoft site.

We have done everything we can to accomodate viewing with other browsers. You may find that some pages don't look quite "right". This is due to differences between browsers.

The Play & Learn site is however designed to work best with Microsoft Internet Explorer 4.0 or above.


What's a plug-in?
Think of it as an option, sort of like the ones you get to choose from when you buy a new car. Your browser is the base model. It comes with standard equipment, just as your car comes with manual transmission, roll-down windows and AM-FM radio. But if you want to enjoy the Web equivalent of a state-of-the-art car audio system, you may need to add an option, a plug-in. It all depends on how much standard equipment your browser (and your computer) came with. The good news is you probably won't have to fork over any extra money for your plug-ins or for any similar programs called helper applications.


Which plug-ins do I need at http://playandlearn.org?
The Play & Learn site takes advantage of several plugins necessary to receive features such as streaming audio, and acrobat files. Below is a complete list of the plugins used on the site and links for downloading them.

A U D I O

1) RealOne Player

Allows you to play audio and video files on Play & Learn

• Download this plug-in from RealNetworks

2) Windows Media Player

Allows you to play audio and video files on Play & Learn

• Download this plug-in from Microsoft




V I D E O

1) Apple Computer Quicktime

QuickTime is the multi-platform industry-standard multimedia architecture used by software tool vendors and content creators to create and deliver synchronized graphics, sound, video, text and music.

• Download this plug-in from Apple

2) RealOne Player

Allows you to play audio and video files on Play & Learn

• Download this plug-in from RealNetworks

3) Windows Media Player

Allows you to play audio and video files on Play & Learn

• Download this plug-in from Microsoft

C O M P R E S S I O N

To view any of the files from our Download area, you will need to install WinZip. If you haven't installed WinZip yet, follow the link below to download WinZip.


e B O O K   R E A D E R

1) Acrobat Reader

Adobe(R) Acrobat(R) Reader allows you to view, navigate, and print PDF files.

2) Microsoft Reader

Download Microsoft Reader today and you'll instantly enjoy the freedom of reading any of the available eBooks on an unmatched variety of devices!

3) Mobipocket Reader

The Mobipocket Reader is a universal eBook Reader for Windows computers (desktop/laptop/tablet) as well as SmartPhones and most PDAs (Palm/Pocket PC/etc.). Featuring bookmarking to facilitate quick returns to noteworthy sections, full text searching, and adjustable font size and color, the Mobipocket Reader offers an enriched reading experience.

4) eReader Pro

The free and Pro versions of the eReader Pro software are now one application. You can try out the Pro features for up to 15 days. After the 15 day trial period, the Pro features will be disabled, but you can continue to use eReader Pro freely.


What are eBooks?
'eBook' is short for 'electronic book', a digital version of a print book that offers the convenience, access, and unique capabilities of the digital realm. eBooks offer the convenience of size and portability and you can store your own personal library of eBooks on your PC, Laptop or hand held device.

In order to read an eBook, you will require a small piece of free software known as an eBook Reader. eBooks come in different formats and each format has it's own Reader software. The format you select will depend upon your Operating System and whether you would like to read your eBooks on a hand held device or on your desktop. For advice on selecting the appropriate Reader, check the Reader Comparison Chart below.

  Adobe Reader Microsoft Reader eReader Mobipocket Reader
Price of Reader Free Free Free Free
Reading device Laptop, desktop, Palm OS Handhelds Laptop, desktop, Pocket PC Laptop, desktop, Pocket PC, Palm OS 3.x handhelds, MS Smartphone, Symbian OS PDA, Franklin PDA, Casio BE-300 PDA Laptop, desktop, Pocket PC, Palm OS 3.x handhelds, Linux, Symbian, and MS Smartphone
Images Yes Yes No Yes
Adjustable type size Yes-but this is only done by zooming in, the text does not re-flow Yes-this causes the text to re-flow and the page numbers to change   Yes, this causes the text to re-flow and the page numbers to change
Two-page view Yes No No No
Printable text Yes, with publisher permission No No No
Mac-compatible Yes, Mac OS X version 10.2.2 or later No No No
Navigation Library, Table of contents, Chapter links, bookmarkable Library, Table of contents, Chapter links, bookmarkable Library, Table of contents, Chapter links, bookmarkable Library, Table of contents, Chapter links, bookmarkable
Advantages Cross-platform compatibility, printable, single or double page view ClearType Display Technology, book-like reading environment, bookmarks and annotations Great eBooks for your PDA Can be used on any PDA



How does Play & Learn protect my privacy?
Play & Learn does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from a contest, or site update mailing list. Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties.

The foregoing policies are effective as of April 01, 2000. Play & Learn reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.



Account maintenance

How do I subscribe to or unsubscribe from Site-Update mailing list?
To subscribe from Site-Update mailing list, click here.

To unsubscribe from Site-Update mailing list, click here.


How do I change my e-mail address?
To change the e-mail address where you receive Site-Update notification, , click here.


How do I manage or suspend my subscriptions?
To temporarily suspend your subscriptions, you'll need to unsubscribe and resubscribe at a later time.



Technical issues

Downloading files
It's the way you transfer information from someone else's computer to your computer so you can use it later. And when we say information, we're talking about anything from words to pictures to sound to computer programs. It's easy and it's free. Usually.

Most files are compressed so they can be downloaded more quickly. That means you need to make sure you have an application that can decompress those other applications. This depends on your operating system:

Here are a couple un-zipping applications that are available for downloading:

Have another technical question?
If you have other issues with Play & Learn, send an e-mail to info@playandlearn.org and we'll investigate the problem.



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Copyright 1999 Play & Learn. We welcome your comments. info@playandlearn.org